Jira Service Management

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For Iberia information please refer to this link: <a href=\"https://transform.atlassian.net/wiki/spaces/NDCDOC/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://transform.atlassian.net/wiki/spaces/NDCDOC/overview</a>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"54","name":"OrderChangeNotification Testing Request","descriptionHtml":"","callToAction":"OrderChangeNotification Testing Request","introHtml":"","icon":10562,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10562","groups":[],"key":""},{"id":"49","name":"NDC Feedback","descriptionHtml":"","callToAction":"NDC Feedback","introHtml":"Report important feedback or submit new capability enhancements","icon":10458,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"12","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"Get help with general questions about NDC functionality","icon":10466,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"23","name":"OrderChangeNotif Registration","descriptionHtml":"Please provide the required URL Endpoints that you want to receive OrderChangeNotif messages, If you are using a Service Provider or TMC then enter their EndPoint for receiving Notifications via their service. 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This needs to be completed by [Date] More information is avilable here [Link]. 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The NDC BETA environment provides early visibility on new capability developments. You must already have PRE-LIVE access to register for this service.","callToAction":"BETA Environment Registration ","introHtml":"","icon":10475,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10475","groups":[1],"key":""},{"id":"56","name":"Throttle or Quota Limit Increase Request","descriptionHtml":"","callToAction":"Throttle or Quota Limit Increase Request","introHtml":"Please submit this request if you would like to increase the limits for your Queries per Second (QPS) or Queries per Day (QPD)","icon":10489,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[],"key":""},{"id":"39","name":"NDC Certification ","descriptionHtml":"Please submit your completed user cases. 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