Jira Service Management

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Callers are now asked to provide a PIN.\nThis PIN is not for use when calling any other service or helpdesk. As the PIN is part of the authentication process it should never be shared outside of your agency as it could enable others to access and update your bookings.\nThis form is used to request your PIN only it is not for any requests for the servicing of bookings as that service is carried out by NDC Trade Support.\nIf your agency has multiple IATA's you can request them all on the same form as long as the agency name registered for each is the same.","callToAction":"PIN request","introHtml":"This is a request for agents to query their phone PIN","icon":10562,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[1],"key":""},{"id":"38","name":"Pricing Questions","descriptionHtml":"","callToAction":"Pricing Questions","introHtml":"Get help with pricing and fare related issues","icon":10484,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[1],"key":""},{"id":"75","name":"Subkey Creation Request","descriptionHtml":"You may require a unique subkey to manage traffic for large agency customers, please raise this request and it will be actioned. 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