Service Desk

{"xsrfToken":"1a10d5e7-f4f1-4733-9d6d-ae89496af0b3_34a4417e0c341dc330f4515db8a05e4fa896ca55_lout","branding":{"id":"1","key":"nts","name":"NDC ServiceDesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1","theme":{"headerBGColor":"#800000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#a30808","headerLinkHoverBGColor":"#a30808","headerBadgeColor":"#a30808"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8e3bc0f5-e255-431a-ac9f-a10e0fc04a66/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzZjNDI5OC0xNDRiLTQyN2MtOTJmMS1hMzg0YmMyYmY1MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhlM2JjMGY1LWUyNTUtNDMxYS1hYzlmLWExMGUwZmMwNGE2NiI6WyJyZWFkIl19LCJleHAiOjE1OTQxNjQ5NTgsIm5iZiI6MTU5NDE2NDI5OH0.b84YsgubMDz-a__mPo6cypT9WsQbS0JwmyodImmS9Ok&client=b36c4298-144b-427c-92f1-a384bc2bf524&mode=fit","logoId":"8e3bc0f5-e255-431a-ac9f-a10e0fc04a66","isLogoAvailable":true,"helpCenterTitle":"British Airways NDC Support","sharedPortalName":"Help Center","userInitialAnnouncementMessageWiki":"For any Pre-Live performance issues, please consult our <a href=\"https://ndc.ba.com/service/servicestatus\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Service Status</a> page","translations":{"en-US":{"helpCenterTitle":"British Airways NDC Support","sharedPortalName":"Help Center","announcementMessage":"For any Pre-Live performance issues, please consult our [Service Status|https://ndc.ba.com/service/servicestatus] page","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0f4b83","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/dff0d2d2-5048-4b61-88ab-ed16fcd25daf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzZjNDI5OC0xNDRiLTQyN2MtOTJmMS1hMzg0YmMyYmY1MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRmZjBkMmQyLTUwNDgtNGI2MS04OGFiLWVkMTZmY2QyNWRhZiI6WyJyZWFkIl19LCJleHAiOjE1OTQxNjQ5NTgsIm5iZiI6MTU5NDE2NDI5OH0.QV-BCoifxMIT-FV9K479AW9RcQtiIU1ZnHna31_qP0Q&client=b36c4298-144b-427c-92f1-a384bc2bf524&height=300&mode=fit","bannerMediaApiFileId":"dff0d2d2-5048-4b61-88ab-ed16fcd25daf","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"nts","projectId":10000,"serviceDeskId":1,"name":"NDC ServiceDesk","description":"Welcome! You can raise a NDC ServiceDesk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"20","name":"TripLink","descriptionHtml":"","callToAction":"TripLink","introHtml":"","icon":10520,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[1],"key":""},{"id":"38","name":"Pricing Helpdesk","descriptionHtml":"","callToAction":"Pricing Helpdesk","introHtml":"Get Help with Pricing and Fare Related Issues.","icon":10484,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[1],"key":""},{"id":"49","name":"NDC Feedback","descriptionHtml":"","callToAction":"NDC Feedback","introHtml":"Report important feedback or submit new capability enhancements","icon":10458,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[1],"key":""},{"id":"39","name":"NDC Certification ","descriptionHtml":"","callToAction":"NDC Certification ","introHtml":"Ready To Go Live - Get Certified and Approved for Live Services","icon":10502,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10502","groups":[1],"key":""},{"id":"12","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"Get help with general questions about NDC functionality","icon":10466,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[1],"key":""},{"id":"1","name":"eMail Technical Questions","descriptionHtml":"","callToAction":"eMail Technical Questions","introHtml":"Get assistance for general questions.","icon":10476,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[],"key":""},{"id":"23","name":"OrderChangeNotif Registration","descriptionHtml":">>> PLEASE NOTE THIS SERVICE WILL BE AVAILABLE FROM JANUARY 2020<<< Only IATA Agents can be registered for this service, Please provide the required URI Endpoints for your OrderChangeNotif Listener, If you are using a Service Provider or TMC then enter their EndPoint for receiving Notifications via their service. Provide your LIVE and TEST endpoints with the usernames and password to access in on text file within a Password protected zip file . Use you Mashery Key as the password","callToAction":"OrderChangeNotif Registration","introHtml":"Register to Receive OrderChange Notifications.","icon":10521,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10521","groups":[1],"key":""},{"id":"22","name":" Registration/Contract","descriptionHtml":"","callToAction":" Registration/Contract","introHtml":"Register to Access NDC API services","icon":10485,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10485","groups":[1],"key":""},{"id":"8","name":"Technical Questions","descriptionHtml":"","callToAction":"Technical Questions","introHtml":"Report technical issues or request technical help implementing our API's","icon":10478,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10478","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"NDC Support"}],"orderMapping":{"1":[49,8,38,12,22,39,20,23],"2":[1,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a9a946e-e372-342f-b5c0-1b0a910e4f5c","appLinkName":"System Confluence","appLinkUrl":"https://british-airways-ndc-helpdesk.atlassian.net/wiki","spaceKey":"A1","spaceName":"British Airways NDC API 17.2","spaceUrl":"https://british-airways-ndc-helpdesk.atlassian.net/wiki/spaces/A1"},"labels":[],"projectKey":"NTS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NTS","userLanguageHeader":"","userLanguageMessageWiki":"For any Pre-Live performance issues, please consult our <a href=\"https://ndc.ba.com/service/servicestatus\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Service Status</a> page","defaultLanguageHeader":"","defaultLanguageMessage":"For any Pre-Live performance issues, please consult our [Service Status|https://ndc.ba.com/service/servicestatus] page","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://british-airways-ndc-helpdesk.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}