Jira Service Management

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You can raise an NDC ServiceDesk request from the options provided. \nPlease note that we are only able to support with Registrations and Technical Queries relating to BA NDC. For Iberia information please refer to this link: <a href=\"https://transform.atlassian.net/wiki/spaces/NDCDOC/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://transform.atlassian.net/wiki/spaces/NDCDOC/overview</a>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"54","name":"OrderChangeNotification Testing Request","descriptionHtml":"","callToAction":"OrderChangeNotification Testing Request","introHtml":"","icon":10562,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10562","groups":[],"key":""},{"id":"20","name":"TripLink","descriptionHtml":"","callToAction":"TripLink","introHtml":"","icon":10520,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[],"key":""},{"id":"38","name":"Pricing Helpdesk","descriptionHtml":"","callToAction":"Pricing Helpdesk","introHtml":"Get Help with Pricing and Fare Related Issues.","icon":10484,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[1],"key":""},{"id":"49","name":"NDC Feedback","descriptionHtml":"","callToAction":"NDC Feedback","introHtml":"Report important feedback or submit new capability enhancements","icon":10458,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"12","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"Get help with general questions about NDC functionality","icon":10466,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"23","name":"OrderChangeNotif Registration","descriptionHtml":"Please provide the required URL Endpoints that you want to receive OrderChangeNotif messages, If you are using a Service Provider or TMC then enter their EndPoint for receiving Notifications via their service. Provide your LIVE and TEST endpoints with the usernames and password to access in on text file within a Password protected zip file . Use you Mashery Key as the password","callToAction":"OrderChangeNotif Registration","introHtml":"Register to Receive OrderChange Notifications.","icon":10521,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10521","groups":[],"key":""},{"id":"39","name":"NDC Certification ","descriptionHtml":"","callToAction":"NDC Certification ","introHtml":"Ready To Go Live - Get Certified and Approved for Live Services","icon":10502,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10502","groups":[1],"key":""},{"id":"1","name":"eMail Technical Questions","descriptionHtml":"","callToAction":"eMail Technical Questions","introHtml":"Get assistance for general questions.","icon":10476,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[],"key":""},{"id":"57","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"Ask a general question on NDC functionality, features etc.","icon":10466,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[1],"key":""},{"id":"22","name":" Registration/Contract","descriptionHtml":"","callToAction":" Registration/Contract","introHtml":"Register to Access NDC API services","icon":10485,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10485","groups":[1],"key":""},{"id":"8","name":"Technical Questions","descriptionHtml":"","callToAction":"Technical Questions","introHtml":"Report technical issues or request technical help implementing our API's","icon":10478,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10478","groups":[1],"key":""},{"id":"56","name":"Throttle or Quota Limit Increase Request","descriptionHtml":"","callToAction":"Throttle or Quota Limit Increase Request","introHtml":"Please submit this request if you would like to increase the limits for your Calls per Second (QPS) or Calls per Day (QPD)","icon":10489,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[1],"key":""},{"id":"52","name":"Individual Booking Queries","descriptionHtml":"Please include as much detail as possible in your request including screenshots, PNR references etc.","callToAction":"Individual Booking Queries","introHtml":"Please raise this request if you have questions relating to specific bookings","icon":10466,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"53","name":"General Queries","descriptionHtml":"Please ensure you have reviewed the information available on our hub before raising a request: <a href=\"https://ndc.ba.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ndc.ba.com/</a>","callToAction":"General Queries","introHtml":"Please raise this request if you have general questions on an aspect of NDC","icon":10472,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"51","name":"Update Customer Details","descriptionHtml":"Please include the details and reference numbers of all the customers that require updating, providing the External Reference held in Salesforce for each. 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