Jira Service Management

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You can raise an NDC ServiceDesk request from the options provided. \nPlease note that we are only able to support with Registrations and Technical Queries relating to BA NDC. For Iberia information please refer to this link: <a href=\"https://transform.atlassian.net/wiki/spaces/NDCDOC/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://transform.atlassian.net/wiki/spaces/NDCDOC/overview</a>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"54","name":"OrderChangeNotification Testing Request","descriptionHtml":"","callToAction":"OrderChangeNotification Testing Request","introHtml":"","icon":10562,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"58","name":"BETA Environment Registration ","descriptionHtml":"Please complete the form and we will provide access to the BETA environment via your Shop and Order - Test Key. The NDC BETA environment provides early visibility on new capability developments. You must already have PRE-LIVE access to register for this service.","callToAction":"BETA Environment Registration ","introHtml":"Get access to our BETA environment and the latest features prior to live release","icon":10475,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[1],"key":""},{"id":"12","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"Get help with general questions about NDC functionality","icon":10466,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"23","name":"OrderChangeNotif Registration","descriptionHtml":"Please provide the required URL Endpoints that you want to receive OrderChangeNotif messages, If you are using a Service Provider or TMC then enter their EndPoint for receiving Notifications via their service. Provide your LIVE and TEST endpoints with the usernames and password to access in on text file within a Password protected zip file . Use you Mashery Key as the password","callToAction":"OrderChangeNotif Registration","introHtml":"Register to Receive OrderChange Notifications.","icon":10521,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"1","name":"eMail Technical Questions","descriptionHtml":"","callToAction":"eMail Technical Questions","introHtml":"Get assistance for general questions.","icon":10476,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"57","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"Ask a general question on NDC functionality, features etc.","icon":10466,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"8","name":"Technical Questions","descriptionHtml":"","callToAction":"Technical Questions","introHtml":"Report technical issues or request technical help implementing our API's","icon":10478,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[1],"key":""},{"id":"22","name":" Registration","descriptionHtml":"","callToAction":" Registration","introHtml":"Register to access our NDC API services","icon":10485,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[1],"key":""},{"id":"74","name":"NDC Servicing Certification","descriptionHtml":"Please submit your completed user cases, XML logs and roadmap. This needs to be completed by 30/06/2022. More information is avilable here <a href=\"https://ndc.ba.com/news/2022/servicing-features\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ndc.ba.com/news/2022/servicing-features</a>. In order to develop our OCN capability, you will need to register your credentials, please do so here: <a href=\"https://ndc.ba.com/nnotif/register\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ndc.ba.com/nnotif/register</a>","callToAction":"NDC Servicing Certification","introHtml":"Complete certification test cases in order to meet our new servicing requirements.","icon":10490,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[1],"key":""},{"id":"38","name":"Pricing Questions","descriptionHtml":"","callToAction":"Pricing Questions","introHtml":"Get help with pricing and fare related issues","icon":10484,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[1],"key":""},{"id":"56","name":"Throttle or Quota Limit Increase Request","descriptionHtml":"","callToAction":"Throttle or Quota Limit Increase Request","introHtml":"Please submit this request if you would like to increase the limits for your Queries per Second (QPS) or Queries per Day (QPD)","icon":10489,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[1],"key":""},{"id":"49","name":"New Feature Request","descriptionHtml":"","callToAction":"New Feature Request","introHtml":"Suggest new features or changes to our existing capability","icon":10458,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[1],"key":""},{"id":"39","name":"NDC Certification ","descriptionHtml":"Please submit your completed user cases. The minimum certifiable product must include full selling, servicing and disruption capabilities. 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