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British Airways NDC Technical Helpdesk

If you are connecting via Service & Technology Partner, please raise your issue with them before contacting our NDC Technical Helpdesk.

For British Airways NDC Technical Support, please raise a ticket via our NDC Technical Helpdesk.
Our NDC Technical Helpdesk is available Mon-Fri from 07:00-19:00 UK Time.

We cannot assist with:

Changes to Live Bookings - see https://ndc.ba.com/contact-us
Refunds or Voucher Issuance - see https://ndc.ba.com/forms/ndc-credit-voucher-redemption
General Policy Questions - see https://www.britishairways.com/travel-partner-connect/policies for information on policies, or call https://www.britishairways.com/travel-partner-connect/contact
Ticketing Authority & Registration - https://www.britishairways.com/travel-partner-connect/policies/booking-and-ticketing/ticketing-authority

For Iberia information please refer to this link: https://transform.atlassian.net/wiki/spaces/NDCDOC/overview

API Product Key Change Request

  • Product Key changes and sub-key

    Request to increase API key or create new Sub-Key

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