If you are connecting via Service & Technology Partner, please raise your issue with them before contacting our NDC Technical Helpdesk.
For British Airways NDC Technical Support, please raise a ticket via our NDC Technical Helpdesk. Our NDC Technical Helpdesk is available Mon-Fri from 07:00-19:00 UK Time.
{"xsrfToken":"4b5f8324f4d484a5d6fd0f5bf254b9f2a99703df_lout","branding":{"id":"1","key":"nts","name":"British Airways NDC ServiceDesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ab2b2b","headerLinkHoverBGColor":"#ab2b2b","headerBadgeColor":"#ab2b2b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8e3bc0f5-e255-431a-ac9f-a10e0fc04a66/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzZjNDI5OC0xNDRiLTQyN2MtOTJmMS1hMzg0YmMyYmY1MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhlM2JjMGY1LWUyNTUtNDMxYS1hYzlmLWExMGUwZmMwNGE2NiI6WyJyZWFkIl19LCJleHAiOjE3NDUzMzU2NjgsIm5iZiI6MTc0NTMzNTA2OH0.BPgsFxGLCnTuRUS6EZRSSdb7ZX8WPRPj8hfslBPR_2I&client=b36c4298-144b-427c-92f1-a384bc2bf524&mode=fit","logoId":"8e3bc0f5-e255-431a-ac9f-a10e0fc04a66","isLogoAvailable":true,"helpCenterTitle":"British Airways NDC Support","sharedPortalName":"Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"British Airways NDC Support","sharedPortalName":"Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/dff0d2d2-5048-4b61-88ab-ed16fcd25daf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzZjNDI5OC0xNDRiLTQyN2MtOTJmMS1hMzg0YmMyYmY1MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRmZjBkMmQyLTUwNDgtNGI2MS04OGFiLWVkMTZmY2QyNWRhZiI6WyJyZWFkIl19LCJleHAiOjE3NDUzMzU2NjgsIm5iZiI6MTc0NTMzNTA2OH0.N_TGUx7DhQgWVc4tL44FFMAxpNXqoSOkwjLOUmMh254&client=b36c4298-144b-427c-92f1-a384bc2bf524&height=300&mode=fit","bannerMediaApiFileId":"dff0d2d2-5048-4b61-88ab-ed16fcd25daf","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"nts","projectId":10000,"serviceDeskId":1,"name":"British Airways NDC ServiceDesk","description":"<p>If you are connecting via Service & Technology Partner, please raise your issue with them before contacting our NDC Technical Helpdesk.</p>\n<p>For British Airways NDC Technical Support, please raise a ticket via our NDC Technical Helpdesk. <br> Our NDC Technical Helpdesk is available Mon-Fri from 07:00-19:00 UK Time.</p>\n<p>We cannot assist with:</p>\n<p>Changes to Live Bookings - see <a href=\"https://ndc.ba.com/contact-us\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ndc.ba.com/contact-us</a><br> Refunds or Voucher Issuance - see <a href=\"https://ndc.ba.com/forms/ndc-credit-voucher-redemption\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ndc.ba.com/forms/ndc-credit-voucher-redemption</a><br> General Policy Questions - see <a href=\"https://www.britishairways.com/travel-partner-connect/policies\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.britishairways.com/travel-partner-connect/policies</a> for information on policies, or call <a href=\"https://www.britishairways.com/travel-partner-connect/contact\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.britishairways.com/travel-partner-connect/contact</a><br> Ticketing Authority & Registration - <a href=\"https://www.britishairways.com/travel-partner-connect/policies/booking-and-ticketing/ticketing-authority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.britishairways.com/travel-partner-connect/policies/booking-and-ticketing/ticketing-authority</a></p>\n<p>For Iberia information please refer to this link: <a href=\"https://transform.atlassian.net/wiki/spaces/NDCDOC/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://transform.atlassian.net/wiki/spaces/NDCDOC/overview</a></p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"309","name":"Certify User Case","descriptionHtml":"","callToAction":"Certify User Case","introHtml":"<p>Submit User Case(s) for Certification</p>","icon":10467,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[18],"key":""},{"id":"310","name":"Enquire about certification or mandatory features","descriptionHtml":"","callToAction":"Enquire about certification or mandatory features","introHtml":"<p>Ask questions regarding certification or mandatory features.</p>","icon":10467,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[18],"key":""},{"id":"311","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"<p>Submit a question related to NDC or similar topics.</p>","icon":10491,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"342","name":"Order Change Notification Queries","descriptionHtml":"","callToAction":"Order Change Notification Queries","introHtml":"<p>Order Change Notifications provide British Airways with the ability to send messages to inform Travel Agents/Service Providers in an unsolicited manner of involuntary changes to Orders, for instance, schedule changes. We will send the OrderChangeNotif message to Travel Agents/Service Providers who have subscribed to receive these messages. The OrderChangeNotif message will be sent for disruption events (both planned and operation events).</p>","icon":10469,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[119],"key":""},{"id":"23","name":"OrderChangeNotif Registration","descriptionHtml":"<p>Please provide the required URL Endpoints that you want to receive OrderChangeNotif messages, If you are using a Service Provider or TMC then enter their EndPoint for receiving Notifications via their service. Provide your LIVE and TEST endpoints with the usernames and password to access in on text file within a Password protected zip file . Use you Mashery Key as the password</p>","callToAction":"OrderChangeNotif Registration","introHtml":"<p>Register to Receive OrderChange Notifications.</p>","icon":10521,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[119],"key":""},{"id":"38","name":"Pricing Questions","descriptionHtml":"","callToAction":"Pricing Questions","introHtml":"<p>Get help with pricing and fare related issues</p>","icon":10484,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[118],"key":""},{"id":"343","name":"Product Key changes and sub-key","descriptionHtml":"","callToAction":"Product Key changes and sub-key","introHtml":"<p>Request to increase API key or create new Sub-Key</p>","icon":10472,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[19],"key":""},{"id":"408","name":"Report a fare or pricing problem","descriptionHtml":"","callToAction":"Report a fare or pricing problem","introHtml":"<p>Let us know if there are fare issues or pricing problems</p>","icon":10614,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[118],"key":""},{"id":"313","name":"Request a new feature","descriptionHtml":"","callToAction":"Request a new feature","introHtml":"<p>Submit a request for enhancing an existing feature or new.</p>","icon":10467,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[1],"key":""},{"id":"94","name":"Request a new PIN","descriptionHtml":"","callToAction":"Request a new PIN","introHtml":"<p>Requests for PIN for contact with Trade Support</p>","icon":10562,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[1],"key":""},{"id":"8","name":"Technical Questions","descriptionHtml":"","callToAction":"Technical Questions","introHtml":"<p>Report technical issues or request technical help implementing our API's</p>","icon":10478,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[118],"key":""},{"id":"22","name":" Registration","descriptionHtml":"","callToAction":" Registration","introHtml":"<p>Register to access our NDC API services</p>","icon":10485,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"58","name":"BETA Environment Registration ","descriptionHtml":"<p>Please complete the form and we will provide access to the BETA environment via your Shop and Order - Test Key. The NDC BETA environment provides early visibility on new capability developments. You must already have PRE-LIVE access to register for this service.</p>","callToAction":"BETA Environment Registration ","introHtml":"<p>Get access to our BETA environment and the latest features prior to live release. Please choose this option to access our /sandbox environment.</p>","icon":10475,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"1","name":"Email requests","descriptionHtml":"","callToAction":"Email requests","introHtml":"<p>Request received from your email support channel.</p>","icon":10539,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"12","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"<p>Get help with general questions about NDC functionality</p>","icon":10466,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"57","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"<p>Ask a general question on NDC functionality, features etc.</p>","icon":10466,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"39","name":"NDC First Time Certification","descriptionHtml":"<p>Please submit your completed user cases. The minimum certifiable product must include full selling, servicing and disruption capabilities. Consuming the following APIs is mandatory: AirShopping, OfferPrice, OrderCreate, OrderRetrieve, OrderChange, OrderReshop, SeatAvailability, ServiceList and OrderChangeNotification.</p>","callToAction":"NDC First Time Certification","introHtml":"<p>Complete certification test cases in order to gain Live access for the first time, you must already have access to our Pre-live environment</p>","icon":10502,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[],"key":""},{"id":"54","name":"OrderChangeNotification Testing Request","descriptionHtml":"","callToAction":"OrderChangeNotification Testing Request","introHtml":"","icon":10562,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"75","name":"Subkey Creation Request","descriptionHtml":"<p>You may require a unique subkey to manage traffic for large agency customers, please raise this request and it will be actioned. The subkey will be created with the default limits of 2 QPS and 5000 QPD.</p>","callToAction":"Subkey Creation Request","introHtml":"<p>Please raise this request if you require an additional live key to be added to your account</p>","icon":10489,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""},{"id":"56","name":"Throttle or Quota Limit Increase Request","descriptionHtml":"","callToAction":"Throttle or Quota Limit Increase Request","introHtml":"<p>Please submit this request if you would like to increase the limits for your Queries per Second (QPS) or Queries per Day (QPD)</p>","icon":10489,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Ask A Question"},{"id":118,"name":"NDC Technical Issues"},{"id":119,"name":"Order Change Notification Questions"},{"id":18,"name":"NDC Certification & Mandatory Features"},{"id":19,"name":"API Product Key Change Request"}],"orderMapping":{"18":[310,309],"119":[342,23],"19":[343],"118":[408,38,8],"1":[313,311,94],"52":[375,312,223],"46":[94],"2":[1,8]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NTS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzZjNDI5OC0xNDRiLTQyN2MtOTJmMS1hMzg0YmMyYmY1MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUzMzYyNjgsIm5iZiI6MTc0NTMzNTA2OH0.v6bH58SNfSdk2Lq18FVbItGeKC2JoU0k9FFU9ent9qg","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"b36c4298-144b-427c-92f1-a384bc2bf524","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}