Error <NDC_ORDERCHANGE_9089 - The passenger details in the request don't match with the passenger details in the PNR

Owned by martin77 (Unlicensed)
Last updated: Oct 13, 2022
1 min read

For the requests, where the length of the names of infants along with each adult passenger is greater than or equal to 44, we truncate either title , firstName or lastname of infant or adult passenger based on the requirement and calculate the length again.

Hence the Title of the infant was removed to make it compatible. This is a restriction on GDS end.

  • Is there anyway that we can get the unaltered names which we’re sending in the request ? No we only return what is stored in the PNR

  • What are the GDS name manipulation rules? Can you please share that with us ? We truncate either title, firstName or lastname of infant or adult passenger based on the requirement and calculate the length again.

  • Do you store these manipulated name at your end or the original names ? The truncated names are stored in the PNR as they are returned to you in the OrderViewRS

  • How do you guys do identification while onboarding with these manipulated names ? This restriction affects any airline that uses Amadeus as its reservation system. This does not cause issues when boarding

  • The upper limit 44 is only for 2 pax scenario or it remains same even if the number of pax increases? This limit applies to a booking that contain an INF. The INF + ADT names must be less than 44 characters combined