Disruption Handling

British Airways offers its customers the option to purchase flights up to 365 days in advance of the travel date. Within this period, many things can happen commercially and operationally that result in involuntary changes to a customer booking. e.g. the commercial planning of a seasonal schedule has not been finalised, British Airways may not operate a flight for the full-season or decide to use a different aircraft than originally planned. Involuntary changes may also result from a disruption of service due to bad weather conditions, strikes, technical problems or security issues.

As British Airways is now insourcing distribution capability it is responsible for the handling and notification of involuntary changed indirect bookings via New Distribution Capability. 

To offer industry leading disruption handling and notification via NDC APIs.

The channels and applications which are in scope of this project are those that support the servicing of NDC bookings and support disruption notification messaging for NDC bookings:

• Enable the servicing of involuntary changed bookings via NDC APIs 
• Notify travel agents of any involuntary change made to an NDC booking via NDC APIs

The functionality should be available for any agent type, fare products and journey types available via British Airways NDC APIs. All legal and relevant terms and conditions must be visible to the customer in all APIs in scope.  Any information must be GDPR compliant.