Refund Quote

 OrderReshop Overview (Refund Quote)

VersionReason for ChangeRelease StatusPre-Live DateLive Date
0.7Booking with Confidence – Error handlingPLANNED  
0.6Booking with Confidence – Refund voucher request capability (See Release Note)  
0.517.2 Refund for Involuntary changes (See Release Note)TBCTBC
0.4Error Handling Auto Cancelled Bookings (See Release Note
0.317.2 Split Booking changes (See Release Note)  
0.217.2 Servicing of Multi-City and Open-Jaw bookings  
0.117.2 Servicing - Refund Quote  (See details for the release 


The OrderReshop Webservice provides IATA Accredited Travel Agents, new retailers, and Service Providers the ability to get the refund quote for the NDC ticketed booking.

 OrderReshop Webservice

Clients can call OrderReshop to get the amount that would be refunded (i.e a refund quote) if the booking were to be (subsequently) cancelled. The service calculates the refund for ticketed booking including ancillaries and returns the total refund amount to be passed in subsequent OrderCancel call. There will be no refund quote returned for Hold bookings in OrderReshop. This service can only be used on existing bookings made using the Shop and Order APIs.

It may only be accessed by the agent who created the booking. If the agent went through a 3rd party provider to create the initial booking (GDS or service provider), it is also mandatory to go through this same provider in order to access the booking. If the above conditions are not met, the service will return an error and prevent access.

The criteria above is applicable to both voluntary as well as involuntary bookings. 

It is recommended that a client should call OrderReshop service before proceeding to the OrderCancel service, which confirms the cancellation.

Interface Design

This web service is called with the following inputs:

  • OrderID (Booking reference or PNR reference)
  • OrderItemID (Booking reference or PNR number) BA doesn’t support Partial cancellation.

The output data this service returns include:

  • Total Refund Price for booking including ancillaries
  • ReshopDifferential per E-Ticket
    • OriginalOrderItem – Total Price and Tax (Origin Order Price)
    • NewOfferItem – Total Price and Tax (Amount Airline going to retain)
    • PenaltyAmount – Total Amount (Refund penalty fee)
    • ReshopDue -Total amount due by Airline
  • ReshopDifferential per EMD
    • OriginalOrderItem – Total Price (Original Order Price)
    • NewOfferItem – Total Price (Amount Airline going to retain)
    • ReshopDue -Total amount due by Airline
  • Return Passenger Details

 Mandatory Headers

If you have PRE-LIVE access for 16.1, then you will automatically be able to build to 17.2 using the PRE-LIVE environment.

In order to access our API, you will need to pass the following two headers for each call

 Web Service URLs

 General Usage Guidelines

The OrderReshop Service