Release Note 31-03-20

NDC API 31-03-2020

Involuntary Servicing

Disruption Handling Update

 Effective Date:
    
 APIs Affected

17.2 OrderChangeNotif and 17 OrderRetrieve V2

New Feature

Update to OrderChangeNotif:

  • Planned cancellations without alternative will now show follow up actions
  • ‘Rebook’ service now available via API so all options (Accept, Rebook, Cancel) are usable via API, where follow up actions are visible

Update to OrderRetrieve V2:

  • Disruption indicator now showing for planned cancellations without alternative, and MCT breaches
  • ‘Rebook’ service now available via API so all options (Accept, Rebook, Cancel) are usable via API, where follow up actions are visible
 Critical Impact

LOW - This will only be available through our Sandbox environment

 Batch Release IT Ref:
N/A

Disruption Handling for Planned Cancellation

 Effective Date:
    
 APIs Affected

17.2 OrderRetrieve V2, 17.2 OrderReshop, 17.2 OrderCancel and 17.2 OrderChange

New Feature

OrderRetrieve 17.2 – Version 2

The new capability has been added to OrderRetrieve 17.2 (Version 2) to return disruption related information for planned cancellation scenario.

The service will show a Disruption Indicator plus return the follow up actions available free of charge to the agent to handle the disrupted booking. These actions include:

  • ACCEPT– This action will be returned if BA has rebooked the passenger to an alternative flight. This is the option to ACCEPT the change by using OrderChange 17.2.
  • RESHOP– This action provides the option to Reshop for other available flights instead of accepting the change presented.
  • CANCEL – This action provides the option to cancel their booking free of charge and request a refund.
  • Call Airline– This action will be returned if BA NDC cannot support online handling of any follow-up action. Instead, such scenarios can be serviced by calling BA Contact Centre.

OrderReshop 17.2 Version 2

  • To RESHOP the itinerary - OrderReshop 17.2 Version 2 has been provided with a feature to allow the Travel Seller to pass the acceptance if they are happy with the alternate flight provided by airline in case of disruption

OrderChange17.2 (Version 1 or 2)

  • To ACCEPT the change by Airline -The OrderChange17.2 has been provided with a feature to allow the Travel Seller to pass the acceptance if they are happy with the alternate flight provided by airline in case of disruption.
  • To RESHOP the itinerary - The OrderChange17.2  has been provided with a feature to allow the Travel Seller to pass selected offers and rebook the itinerary if airline doesn’t provide alternate flight after disruption OR if they are not happy with the alternate flight provided by airline in case of disruption.

OrderCancel17.2

To CANCEL the booking - The OrderCancel17.2 has been provided with a feature to allow the Travel Seller to CANCEL the booking for free and request a refund.

 Critical Impact

LOW - This will only be available through our Sandbox environment

 Batch Release IT Ref:
N/A