The new capability provides push notifications to inform Travel Sellers of involuntary changes to Orders. BA will send the OrderChangeNotif message to Travel Sellers who have registered and connected their live endpoints to receive these messages.
The OrderChangeNotif will be sent for the following disruption events:
- Planned cancellation
- Schedule change
- Flight Time change
- Date Change
- Route Change
- Aircraft Change
- Cabin Change
- Flight number change
- Carrier change
- Re-accommodation for Operational cancellation
- Re-accommodation for Delays
For the following scenarios, Seller Follow Up actions are also provided:
- Operational Cancellation without alternative
- Operational Cancellation with alternative
- Planned Cancellation without alternative
These actions include:
ACCEPT – This action will be returned if BA has rebooked the passenger to an alternative flight. This is the option to ACCEPT the change by using OrderChange 17.2.
RESHOP – This action provides the option to Reshop for other available flights instead of accepting the change presented.
CANCEL – This action provides the option to cancel a booking free of charge and request a refund.
Call Airline – This action will be returned if BA NDC cannot support any follow-up action online to handle the change. Instead, services such scenarios can be done by calling BA Contact Centre.