Out of scope:
For any 'out of scope' bookings, these can still be requested for refunds via the APIs, however, these will be queued for manual processing and therefore instant confirmation of processing will not be received. You will receive an e-mail confirmation once these ‘out of scope’ requests have been reviewed.
For any of the following seven scenarios, the following message will be displayed "Your request will be processed manually".
Bookings which fall under the below criteria will be queued for manual refunds:
For any 'out of scope' bookings, these can still be requested for refunds via the APIs, however, these will be queued for manual processing.
There are plans to address the out of scope items as above. We will inform you once we have planned this into our NDC Roadmap.
All bookings which do not fall under the above criteria will be processed for refund instantly (for any refunds back to an agent’s BSP/ARC, these will follow timescales in line with the agent’s settlement plan)
Known Issues and Problems:
There is a known issue where OrderReshop response for refund quote of a disrupted booking will return the tax code instead of tax description in a few scenarios under the following xpath of response.
This will be fixed in future and we will notify you in our NDC Roadmap.
LOW - This will not impact any breaking change to the consumption of British Airways NDC APIs
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