Page Comparison

17.2 OrderRetrieve and 17.2 OrderChange  See (Release Note)

OrderRetrieve 17.2 – Version 2

The new capability has been added to OrderRetrieve 17.2 (Version 2) to return disruption related information (see in scope disruption events) if the requested booking is affected, and action is required.

The service will show a Disruption Indicator plus return the follow up actions available free of charge to the agent to handle the disrupted booking. These actions include:

ACCEPT – This action will be returned if BA has rebooked the passenger to an alternative flight. This is the option to ACCEPT the change by using OrderChange 17.2.

RESHOP – This action provides the option to Reshop for other available flights instead of accepting the change presented. This was previously unavailable via API but the service is now available.

CANCEL – This action provides the option to cancel their booking free of charge and request a refund. This was previously unavailable via API but the service is now available.

Call Airline – This action will be returned if BA NDC cannot support any follow-up action online to handle the change. Instead, services such scenarios can be done  by calling BA Contact Centre.

In Scope disruption events:

• Cancellation (inside 72 hours) without alternative flight
• Cancellation (inside 72 hours) with alternative flight
• Cancellation (outside 72 hours) without alternative flight
• Cancellation (outside 72 hours) with alternative

Not Supported:

• Any Schedule Change
• Cancellation (outside 72 hours) with alternative

OrderChange17.2 – To ACCEPT the change by Airline

The OrderChange17.2 (Version 1 or 2) has been provided with a feature to allow the Travel Seller to pass the acceptance if they are happy with the alternate flight provided by airline in case of disruption.

17.2 OrderChangeNotif See (Release Note)

The new capability provides push notifications to inform Travel Sellers of involuntary changes to Orders. BA will send the OrderChangeNotif message to Travel Sellers who have registered and connected their live endpoints to receive these messages.

The OrderChangeNotif will be sent for the following disruption events:

• Cancellation (outside 72 hours)
• Schedule change
• Flight Time change        
• Date Change     
• Route Change   
• Aircraft Change
• Cabin Change   
• Flight number change   
• Carrier change
• Re-accommodation for Operational cancellation
• Re-accommodation for Delays   

For the following scenarios, Seller Follow Up actions are also provided:

• Cancellation (inside 72 hours) without alternative
• Cancellation (inside 72 hours) with alternative
• Cancellation (outside 72 hours)  without alternative
• Cancellation (outside 72 hours)  with alternative
• Re-accommodation for Cancellation (outside 72 hours)

These actions may include:

ACCEPT – This action will be returned if BA has rebooked the passenger to an alternative flight. This is the option to ACCEPT the change by using OrderChange 17.2.

RESHOP – This action provides the option to Reshop for other available flights instead of accepting the change presented.

CANCEL – This action provides the option to cancel a booking free of charge and request a refund. This was previously unavailable via API but the service is now available.

Call Airline – This action will be returned if BA NDC cannot support any follow-up action online to handle the change. Instead, services such scenarios can be done by calling BA Contact Centre. This was previously unavailable via API but the service is now available.