{"xsrfToken":"b0aff556770280b9ed7e4eeca53a429eb8ca38cf_lout","branding":{"id":"1","key":"nts","name":"NDC ServiceDesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#800000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#a30808","headerLinkHoverBGColor":"#a30808","headerBadgeColor":"#a30808"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8e3bc0f5-e255-431a-ac9f-a10e0fc04a66/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzZjNDI5OC0xNDRiLTQyN2MtOTJmMS1hMzg0YmMyYmY1MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhlM2JjMGY1LWUyNTUtNDMxYS1hYzlmLWExMGUwZmMwNGE2NiI6WyJyZWFkIl19LCJleHAiOjE3NDIzMTk1MzAsIm5iZiI6MTc0MjMxODkzMH0.JgW9sAKe4HOCsH1KkBnncZaEi6NSA-EpFpcsbiGIRX0&client=b36c4298-144b-427c-92f1-a384bc2bf524&mode=fit","logoId":"8e3bc0f5-e255-431a-ac9f-a10e0fc04a66","isLogoAvailable":true,"helpCenterTitle":"British Airways NDC Support","sharedPortalName":"Help Centre","userInitialAnnouncementMessageWiki":"<p>For any Pre-Live performance issues, please consult our <a href=\"https://ndc.ba.com/service/servicestatus\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Service Status</a> page</p>","translations":{"en-US":{"helpCenterTitle":"British Airways NDC Support","sharedPortalName":"Help Centre","announcementMessage":"For any Pre-Live performance issues, please consult our [Service Status|https://ndc.ba.com/service/servicestatus] page","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0f4b83","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/dff0d2d2-5048-4b61-88ab-ed16fcd25daf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzZjNDI5OC0xNDRiLTQyN2MtOTJmMS1hMzg0YmMyYmY1MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRmZjBkMmQyLTUwNDgtNGI2MS04OGFiLWVkMTZmY2QyNWRhZiI6WyJyZWFkIl19LCJleHAiOjE3NDIzMTk1MzAsIm5iZiI6MTc0MjMxODkzMH0.vdXt3nJqjz-zETQfRjVN6z80g0ooPHPIJ3ubtaYwo3U&client=b36c4298-144b-427c-92f1-a384bc2bf524&height=300&mode=fit","bannerMediaApiFileId":"dff0d2d2-5048-4b61-88ab-ed16fcd25daf","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"nts","projectId":10000,"serviceDeskId":1,"name":"NDC ServiceDesk","description":"<p>Welcome! You can raise an NDC ServiceDesk request from the options provided.</p>\n<p>Please note that we are only able to support with Registrations and Technical Queries relating to BA NDC. For Iberia information please refer to this link: <a href=\"https://transform.atlassian.net/wiki/spaces/NDCDOC/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://transform.atlassian.net/wiki/spaces/NDCDOC/overview</a></p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"58","name":"BETA Environment Registration ","descriptionHtml":"<p>Please complete the form and we will provide access to the BETA environment via your Shop and Order - Test Key. The NDC BETA environment provides early visibility on new capability developments. You must already have PRE-LIVE access to register for this service.</p>","callToAction":"BETA Environment Registration ","introHtml":"<p>Get access to our BETA environment and the latest features prior to live release. Please choose this option to access our /sandbox environment.</p>","icon":10475,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[19],"key":""},{"id":"57","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"<p>Ask a general question on NDC functionality, features etc.</p>","icon":10466,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"39","name":"NDC First Time Certification","descriptionHtml":"<p>Please submit your completed user cases. The minimum certifiable product must include full selling, servicing and disruption capabilities. Consuming the following APIs is mandatory: AirShopping, OfferPrice, OrderCreate, OrderRetrieve, OrderChange, OrderReshop, SeatAvailability, ServiceList and OrderChangeNotification.</p>","callToAction":"NDC First Time Certification","introHtml":"<p>Complete certification test cases in order to gain Live access for the first time, you must already have access to our Pre-live environment</p>","icon":10502,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[18],"key":""},{"id":"74","name":"NDC Yearly Mandatory Features Certification","descriptionHtml":"<p>Please submit your completed use cases and XML logs. This needs to be completed by 30/06/2023. More information is available here <a href=\"https://ndc.ba.com/news/2023/2023-Mandatory-Features\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ndc.ba.com/news/2023/2023-Mandatory-Features</a>.</p>","callToAction":"NDC Yearly Mandatory Features Certification","introHtml":"<p>Complete certification test cases in order to meet our new servicing requirements.</p>","icon":10490,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[18],"key":""},{"id":"49","name":"New Feature Request","descriptionHtml":"","callToAction":"New Feature Request","introHtml":"<p>Suggest new features or changes to our existing capability</p>","icon":10458,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[1],"key":""},{"id":"94","name":"PIN request","descriptionHtml":"<p>BA has introduced an additional level of authentication for agents calling the NDC Trade Support line for offline servicing. Callers are now asked to provide a PIN.</p>\n<p>This PIN is not for use when calling any other service or helpdesk. As the PIN is part of the authentication process it should never be shared outside of your agency as it could enable others to access and update your bookings.</p>\n<p>This form is used to request your PIN only it is not for any requests for the servicing of bookings as that service is carried out by NDC Trade Support. <br> For any other questions on PIN please open a General Request</p>\n<p>If your agency has multiple IATA's you can request them all on the same form as long as the agency name registered for each is the same.</p>","callToAction":"PIN request","introHtml":"<p>This is a request for agents to query their phone PIN</p>","icon":10562,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[46],"key":""},{"id":"38","name":"Pricing Questions","descriptionHtml":"","callToAction":"Pricing Questions","introHtml":"<p>Get help with pricing and fare related issues</p>","icon":10484,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[1],"key":""},{"id":"75","name":"Subkey Creation Request","descriptionHtml":"<p>You may require a unique subkey to manage traffic for large agency customers, please raise this request and it will be actioned. The subkey will be created with the default limits of 2 QPS and 5000 QPD.</p>","callToAction":"Subkey Creation Request","introHtml":"<p>Please raise this request if you require an additional live key to be added to your account</p>","icon":10489,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[19],"key":""},{"id":"8","name":"Technical Questions","descriptionHtml":"","callToAction":"Technical Questions","introHtml":"<p>Report technical issues or request technical help implementing our API's</p>","icon":10478,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[1],"key":""},{"id":"56","name":"Throttle or Quota Limit Increase Request","descriptionHtml":"","callToAction":"Throttle or Quota Limit Increase Request","introHtml":"<p>Please submit this request if you would like to increase the limits for your Queries per Second (QPS) or Queries per Day (QPD)</p>","icon":10489,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[19],"key":""},{"id":"22","name":" Registration","descriptionHtml":"","callToAction":" Registration","introHtml":"<p>Register to access our NDC API services</p>","icon":10485,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"1","name":"eMail Technical Questions","descriptionHtml":"","callToAction":"eMail Technical Questions","introHtml":"<p>Get assistance for general questions.</p>","icon":10476,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"12","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"<p>Get help with general questions about NDC functionality</p>","icon":10466,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"23","name":"OrderChangeNotif Registration","descriptionHtml":"<p>Please provide the required URL Endpoints that you want to receive OrderChangeNotif messages, If you are using a Service Provider or TMC then enter their EndPoint for receiving Notifications via their service. Provide your LIVE and TEST endpoints with the usernames and password to access in on text file within a Password protected zip file . Use you Mashery Key as the password</p>","callToAction":"OrderChangeNotif Registration","introHtml":"<p>Register to Receive OrderChange Notifications.</p>","icon":10521,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"54","name":"OrderChangeNotification Testing Request","descriptionHtml":"","callToAction":"OrderChangeNotification Testing Request","introHtml":"","icon":10562,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General and Technical Support"},{"id":18,"name":"NDC Certification"},{"id":19,"name":"Environment and API Key Changes"},{"id":46,"name":"Pin"}],"orderMapping":{"52":[223],"1":[57,8,38,49],"19":[56,58,75],"18":[39,74],"46":[94],"2":[1,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a9a946e-e372-342f-b5c0-1b0a910e4f5c","appLinkName":"System Confluence","appLinkUrl":"https://british-airways-ndc-helpdesk.atlassian.net/wiki","spaceKey":"A1","spaceName":"British Airways NDC API 17.2","spaceUrl":"https://british-airways-ndc-helpdesk.atlassian.net/wiki/spaces/A1","isServer":false},"labels":[],"projectKey":"NTS","serviceDeskId":1,"kbLinkDomainURLs":["https://british-airways-ndc-helpdesk.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NTS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzZjNDI5OC0xNDRiLTQyN2MtOTJmMS1hMzg0YmMyYmY1MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDIzMjAxMzAsIm5iZiI6MTc0MjMxODkzMH0.zWyO7nyv1ArCv8ZnpwhjLs3xJiRfKnvrMhBCQr27LyE","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"b36c4298-144b-427c-92f1-a384bc2bf524","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"a9a7e631-5d15-43e6-a2d9-72677ad7f8f9","name":"General information","categoryUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customer/portal/1/topic/a9a7e631-5d15-43e6-a2d9-72677ad7f8f9","createdAt":"1683714730587"},{"id":"86347fff-f191-4c8e-9301-baf4b1255b0f","name":"Queue management","categoryUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customer/portal/1/topic/86347fff-f191-4c8e-9301-baf4b1255b0f","lastUpdated":"1683877284307","createdAt":"1682408003864"},{"id":"d1dff6f3-5920-4706-9c56-ad7b1909b5f1","name":"Tools","categoryUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customer/portal/1/topic/d1dff6f3-5920-4706-9c56-ad7b1909b5f1","createdAt":"1682409842633"},{"id":"713394c2-3cc8-4581-902f-cb9f42310ff2","name":"Certification","categoryUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customer/portal/1/topic/713394c2-3cc8-4581-902f-cb9f42310ff2","createdAt":"1683204649194"},{"id":"32b88e7c-4ddc-458a-9670-a876a07bdcd5","name":"Registrations","categoryUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customer/portal/1/topic/32b88e7c-4ddc-458a-9670-a876a07bdcd5","createdAt":"1683204640344"},{"id":"9c1779b0-d0a8-43f9-b423-7181fc86109e","name":"API","categoryUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customer/portal/1/topic/9c1779b0-d0a8-43f9-b423-7181fc86109e","createdAt":"1682512733304"},{"id":"307f5a85-598f-4e52-8e44-de9616c45017","name":"Archive-older documents","categoryUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customer/portal/1/topic/307f5a85-598f-4e52-8e44-de9616c45017","createdAt":"1683204711077"},{"id":"c9757d5c-3c92-41d5-a146-d45b8180f019","name":"Investigation Standards","categoryUrl":"https://british-airways-ndc-helpdesk.atlassian.net/servicedesk/customer/portal/1/topic/c9757d5c-3c92-41d5-a146-d45b8180f019","createdAt":"1689828309444"}]}},"reqCreate":{"id":8,"projectId":10000,"form":{"name":"Technical Questions","descriptionHtml":"","callToAction":"Technical Questions","intro":"<p>Report technical issues or request technical help implementing our API's</p>","instructions":"","icon":10478,"iconUrl":"https://british-airways-ndc-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/8","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/8","calendarParams":{"firstDay":0,"date":"2025-03-18T17:28:50+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzZjNDI5OC0xNDRiLTQyN2MtOTJmMS1hMzg0YmMyYmY1MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDIzMjAxMzAsIm5iZiI6MTc0MjMxODkzMH0.zWyO7nyv1ArCv8ZnpwhjLs3xJiRfKnvrMhBCQr27LyE","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"b36c4298-144b-427c-92f1-a384bc2bf524","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":14,"updated":"2024-12-20T13:12:04.618090191Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[225,8],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":14,"name":"Test technical ","submit":{"lock":false,"pdf":false},"templateFormUuid":"16e9a668-edf5-4e72-b0ce-d66634a5e49c"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"361b3461-aa06-44b8-ac24-c48f1e61b941"},"content":[{"type":"text","text":"Sorry to hear you’re experiencing issues. "}]},{"type":"paragraph","attrs":{"localId":"f3fd9aa4-bce5-4010-b522-6dbfd700fe63"},"content":[{"type":"text","text":"Before raising a Helpdesk ticket please check our:"}]},{"type":"paragraph","attrs":{"localId":"0df834c4-3b31-47b9-9d46-bc16d996e1f1"},"content":[{"type":"text","text":"Known Issues Page","marks":[{"type":"link","attrs":{"href":"https://ndc.ba.com/known-issues/Known%20Issues"}},{"type":"underline"}]}]},{"type":"paragraph","attrs":{"localId":"4e907807-dc84-44fb-807b-10fa7c8c1a74"},"content":[{"type":"text","text":"Service Status Page","marks":[{"type":"link","attrs":{"href":"https://ndc.ba.com/service/service-status"}},{"type":"underline"}]},{"type":"text","text":" ","marks":[{"type":"underline"}]}]},{"type":"paragraph","attrs":{"localId":"016d43c5-3448-497f-acf2-3d753302fe7b"},"content":[{"type":"text","text":"To help us diagnose and fix your problem sooner, be sure to provide as much detail as possible."}]},{"type":"paragraph","attrs":{"localId":"7d4765c2-b54d-41db-8b5f-f0c01dd42167"},"content":[{"type":"text","text":"If you are a Agent connecting Via Service Provider please contact the service provider first."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":51},"layout":"default","localId":"2ac506b4-fa9c-47cc-8d0f-fa82011e61e4"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":118},"layout":"default","localId":"9dff42be-ebd6-46cf-8b15-1448328d77c5"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":119},"layout":"default","localId":"2cd63870-0222-4df0-b002-447f91550a3c"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":100},"layout":"default","localId":"8a931f8d-023e-4963-8d7d-6e22f7633efb"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":101},"layout":"default","localId":"5c852ea4-b5cd-4e6d-9b0b-d46eacebe2c0"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"50d9f176-afd7-48bd-a425-71d4caba6932"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":74},"layout":"default","localId":"471edccc-dc3f-4c70-884f-911224fbdeb6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":78},"layout":"default","localId":"18ea8777-5961-425f-ae38-f8a1255ef00b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":80},"layout":"default","localId":"60f50ff7-0d46-459c-8ddd-2ad2b938bb2f"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"e8e6c74b-85c0-4662-829d-50b6e687ed1f"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":103},"layout":"default","localId":"058490e6-3d61-4915-bf34-a17d6df09c24"}},{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":96},"layout":"default","localId":"1d6f483f-2d10-41e3-87db-a0e21a2815b1"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":47},"layout":"default","localId":"65c4a375-876d-44d9-8841-4d301e325f36"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":115},"layout":"default","localId":"dd064f22-7ee9-42f2-9ccf-326d8aa15cbe"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":116},"layout":"default","localId":"7fc88792-d66a-423c-b42a-19a7a890aac4"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":48},"layout":"default","localId":"2121a5b0-0e08-4055-9e7e-02e53c53edb6"}}]}],"conditions":{"73":{"t":"sh","i":{"co":{"cIds":{"74":["10117","10116","10299"]}}},"o":{"sIds":["5"]}},"77":{"t":"sh","i":{"co":{"cIds":{"74":["10117"]}}},"o":{"sIds":["4"]}},"117":{"t":"sh","i":{"co":{"cIds":{"33":["10106","10107","10114","10108","10109","10115","10112","10110","10463","10111","10171","10625"]}}},"o":{"sIds":["8"]}},"75":{"t":"sh","i":{"co":{"cIds":{"51":["1"]}}},"o":{"sIds":["1"]}},"86":{"t":"sh","i":{"co":{"cIds":{"33":["10106","10107","10114","10109","10115","10108","10112","10110","10463","10111","10171","10625"]}}},"o":{"sIds":["3"]}},"81":{"t":"sh","i":{"co":{"cIds":{"74":["10117"]}}},"o":{"sIds":["6"]}}},"sections":{"8":{"conditions":["117"]},"4":{"conditions":["77","86"]},"5":{"conditions":["73","86"]},"2":{"conditions":[]},"7":{"name":"Mashery / API Key Last 4 Digits","conditions":[]},"3":{"conditions":["86"]},"6":{"conditions":["81","86"]},"1":{"name":"Service Provider ID","conditions":["75"]}},"questions":{"51":{"type":"cd","label":"Who are you?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Service Provider","other":false},{"id":"2","label":"Agent","other":false}],"questionKey":""},"78":{"type":"cs","label":"Impact to your business","description":"","validation":{"rq":true},"jiraField":"customfield_10285","questionKey":""},"100":{"type":"ts","label":"Agency IATA/ARC","description":"","validation":{"rq":true,"mnc":6,"mxc":8},"jiraField":"customfield_10052","questionKey":""},"33":{"type":"cl","label":"Affected API","description":"Which API are you using?","validation":{"rq":true},"jiraField":"customfield_10051","questionKey":""},"103":{"type":"tl","label":"Header Time & Date","description":"Please provide the transaction date and time.","validation":{"rq":false},"jiraField":"customfield_10242","questionKey":""},"80":{"type":"rt","label":"Additional Impact to your business","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"115":{"type":"tl","label":"Error Received in API","description":"","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"2":{"type":"pg","label":"Explain what Happened","description":"Steps to Recreate Issue","validation":{"rq":true},"jiraField":"description","questionKey":""},"118":{"type":"tl","label":"Service Provider ID","description":"","validation":{"rq":true,"mxc":8},"jiraField":"customfield_10287","questionKey":""},"101":{"type":"tl","label":"Agency Name","description":"","validation":{"rq":true},"jiraField":"customfield_10053","questionKey":""},"74":{"type":"cs","label":"Environment","description":"Please highlight the API environment you are using.","validation":{"rq":false},"jiraField":"customfield_10055","questionKey":""},"119":{"type":"ts","label":"Service Provider Name","description":"","validation":{"rq":true},"jiraField":"customfield_10288","questionKey":""},"48":{"type":"cl","label":"Data Protection","description":"","validation":{"rq":true},"jiraField":"customfield_10058","questionKey":""},"116":{"type":"ts","label":"PNR ","description":"","validation":{"rq":false},"jiraField":"customfield_10286","questionKey":""},"47":{"type":"at","label":"XML Logs ","description":"Please attach logs in separate XML formatted files","validation":{"rq":true},"choices":[],"questionKey":""},"102":{"type":"tl","label":"TXiD ","description":"Transaction ID from headers","validation":{"rq":false},"jiraField":"customfield_10054","defaultAnswer":{"text":"TX-prod-59-"},"questionKey":""},"96":{"type":"ts","label":"API Key last 4 digits","description":"","validation":{"rq":false,"mxc":4},"jiraField":"customfield_10278","questionKey":""}}},"uuid":"16e9a668-edf5-4e72-b0ce-d66634a5e49c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":14,"updated":"2024-12-20T13:12:04.618090191Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[225,8],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":14,"name":"Test technical ","submit":{"lock":false,"pdf":false},"templateFormUuid":"16e9a668-edf5-4e72-b0ce-d66634a5e49c"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"361b3461-aa06-44b8-ac24-c48f1e61b941"},"content":[{"type":"text","text":"Sorry to hear you’re experiencing issues. "}]},{"type":"paragraph","attrs":{"localId":"f3fd9aa4-bce5-4010-b522-6dbfd700fe63"},"content":[{"type":"text","text":"Before raising a Helpdesk ticket please check our:"}]},{"type":"paragraph","attrs":{"localId":"0df834c4-3b31-47b9-9d46-bc16d996e1f1"},"content":[{"type":"text","text":"Known Issues Page","marks":[{"type":"link","attrs":{"href":"https://ndc.ba.com/known-issues/Known%20Issues"}},{"type":"underline"}]}]},{"type":"paragraph","attrs":{"localId":"4e907807-dc84-44fb-807b-10fa7c8c1a74"},"content":[{"type":"text","text":"Service Status Page","marks":[{"type":"link","attrs":{"href":"https://ndc.ba.com/service/service-status"}},{"type":"underline"}]},{"type":"text","text":" ","marks":[{"type":"underline"}]}]},{"type":"paragraph","attrs":{"localId":"016d43c5-3448-497f-acf2-3d753302fe7b"},"content":[{"type":"text","text":"To help us diagnose and fix your problem sooner, be sure to provide as much detail as possible."}]},{"type":"paragraph","attrs":{"localId":"7d4765c2-b54d-41db-8b5f-f0c01dd42167"},"content":[{"type":"text","text":"If you are a Agent connecting Via Service Provider please contact the service provider first."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":51},"layout":"default","localId":"2ac506b4-fa9c-47cc-8d0f-fa82011e61e4"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":118},"layout":"default","localId":"9dff42be-ebd6-46cf-8b15-1448328d77c5"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":119},"layout":"default","localId":"2cd63870-0222-4df0-b002-447f91550a3c"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":100},"layout":"default","localId":"8a931f8d-023e-4963-8d7d-6e22f7633efb"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":101},"layout":"default","localId":"5c852ea4-b5cd-4e6d-9b0b-d46eacebe2c0"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"50d9f176-afd7-48bd-a425-71d4caba6932"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":74},"layout":"default","localId":"471edccc-dc3f-4c70-884f-911224fbdeb6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":78},"layout":"default","localId":"18ea8777-5961-425f-ae38-f8a1255ef00b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":80},"layout":"default","localId":"60f50ff7-0d46-459c-8ddd-2ad2b938bb2f"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"e8e6c74b-85c0-4662-829d-50b6e687ed1f"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":103},"layout":"default","localId":"058490e6-3d61-4915-bf34-a17d6df09c24"}},{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":96},"layout":"default","localId":"1d6f483f-2d10-41e3-87db-a0e21a2815b1"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":47},"layout":"default","localId":"65c4a375-876d-44d9-8841-4d301e325f36"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":115},"layout":"default","localId":"dd064f22-7ee9-42f2-9ccf-326d8aa15cbe"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":116},"layout":"default","localId":"7fc88792-d66a-423c-b42a-19a7a890aac4"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":48},"layout":"default","localId":"2121a5b0-0e08-4055-9e7e-02e53c53edb6"}}]}],"conditions":{"73":{"t":"sh","i":{"co":{"cIds":{"74":["10117","10116","10299"]}}},"o":{"sIds":["5"]}},"77":{"t":"sh","i":{"co":{"cIds":{"74":["10117"]}}},"o":{"sIds":["4"]}},"117":{"t":"sh","i":{"co":{"cIds":{"33":["10106","10107","10114","10108","10109","10115","10112","10110","10463","10111","10171","10625"]}}},"o":{"sIds":["8"]}},"75":{"t":"sh","i":{"co":{"cIds":{"51":["1"]}}},"o":{"sIds":["1"]}},"86":{"t":"sh","i":{"co":{"cIds":{"33":["10106","10107","10114","10109","10115","10108","10112","10110","10463","10111","10171","10625"]}}},"o":{"sIds":["3"]}},"81":{"t":"sh","i":{"co":{"cIds":{"74":["10117"]}}},"o":{"sIds":["6"]}}},"sections":{"8":{"conditions":["117"]},"4":{"conditions":["77","86"]},"5":{"conditions":["73","86"]},"2":{"conditions":[]},"7":{"name":"Mashery / API Key Last 4 Digits","conditions":[]},"3":{"conditions":["86"]},"6":{"conditions":["81","86"]},"1":{"name":"Service Provider ID","conditions":["75"]}},"questions":{"51":{"type":"cd","label":"Who are you?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Service Provider","other":false},{"id":"2","label":"Agent","other":false}],"questionKey":""},"78":{"type":"cs","label":"Impact to your business","description":"","validation":{"rq":true},"jiraField":"customfield_10285","questionKey":""},"100":{"type":"ts","label":"Agency IATA/ARC","description":"","validation":{"rq":true,"mnc":6,"mxc":8},"jiraField":"customfield_10052","questionKey":""},"33":{"type":"cl","label":"Affected API","description":"Which API are you using?","validation":{"rq":true},"jiraField":"customfield_10051","questionKey":""},"103":{"type":"tl","label":"Header Time & Date","description":"Please provide the transaction date and time.","validation":{"rq":false},"jiraField":"customfield_10242","questionKey":""},"80":{"type":"rt","label":"Additional Impact to your business","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"115":{"type":"tl","label":"Error Received in API","description":"","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"2":{"type":"pg","label":"Explain what Happened","description":"Steps to Recreate Issue","validation":{"rq":true},"jiraField":"description","questionKey":""},"118":{"type":"tl","label":"Service Provider ID","description":"","validation":{"rq":true,"mxc":8},"jiraField":"customfield_10287","questionKey":""},"101":{"type":"tl","label":"Agency Name","description":"","validation":{"rq":true},"jiraField":"customfield_10053","questionKey":""},"74":{"type":"cs","label":"Environment","description":"Please highlight the API environment you are using.","validation":{"rq":false},"jiraField":"customfield_10055","questionKey":""},"119":{"type":"ts","label":"Service Provider Name","description":"","validation":{"rq":true},"jiraField":"customfield_10288","questionKey":""},"48":{"type":"cl","label":"Data Protection","description":"","validation":{"rq":true},"jiraField":"customfield_10058","questionKey":""},"116":{"type":"ts","label":"PNR ","description":"","validation":{"rq":false},"jiraField":"customfield_10286","questionKey":""},"47":{"type":"at","label":"XML Logs ","description":"Please attach logs in separate XML formatted files","validation":{"rq":true},"choices":[],"questionKey":""},"102":{"type":"tl","label":"TXiD ","description":"Transaction ID from headers","validation":{"rq":false},"jiraField":"customfield_10054","defaultAnswer":{"text":"TX-prod-59-"},"questionKey":""},"96":{"type":"ts","label":"API Key last 4 digits","description":"","validation":{"rq":false,"mxc":4},"jiraField":"customfield_10278","questionKey":""}}},"uuid":"16e9a668-edf5-4e72-b0ce-d66634a5e49c"},"linkedJiraFields":["customfield_10051","customfield_10052","customfield_10053","description","customfield_10285","customfield_10054","customfield_10055","customfield_10286","customfield_10242","customfield_10287","customfield_10288","customfield_10058","customfield_10278"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=1&location=header&xdm_e=https%3A%2F%2Fbritish-airways-ndc-helpdesk.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjOGE5ZmNlNDY5YzQ3ZTRlYTIzNDA3ZDI5YjY5ODk3YzNmMTgwY2M3NzlmY2NkMmMxMzcwN2FkODlhZmE1MDdlIiwiaXNzIjoiYzMwNDk4ZTItYWI4ZS0zNzRkLTg5ZTEtN2IxYWJjMDVmODY4IiwiY29udGV4dCI6e30sImV4cCI6MTc0MjMxOTgzMCwiaWF0IjoxNzQyMzE4OTMwfQ.YIhduDwyZmfs7nBinHMXn9IjsHCPLJKgv2wf0VCOq8U\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImMzMDQ5OGUyLWFiOGUtMzc0ZC04OWUxLTdiMWFiYzA1Zjg2OCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9icml0aXNoLWFpcndheXMtbmRjLWhlbHBkZXNrLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2JyaXRpc2gtYWlyd2F5cy1uZGMtaGVscGRlc2suYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiTlRTIiwiaWQiOiIxMDAwMCJ9fX0sImV4cCI6MTc0MjMxOTgzMCwiaWF0IjoxNzQyMzE4OTMwfQ.sV4rG6VvfRXLmsjVXv93kiD2j9lp_u5omBVxG28W0U4\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://british-airways-ndc-helpdesk.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://british-airways-ndc-helpdesk.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"NTS\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"NTS\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"8\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://british-airways-ndc-helpdesk.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}